Verizon has gained a reputation for providing reliable TV and internet services, but there may come a time when you decide to cancel your Verizon TV subscription while wanting to retain your internet services. Whether you’re looking to cut costs, simplify your entertainment options, or switch to streaming services, this guide walks you step-by-step through the process. We’ll cover everything you need to know about canceling Verizon TV, including important tips, options available to you, and how to ensure that your internet service remains uninterrupted.
Understanding Your Verizon Services
Before diving into the cancellation process, it’s essential to understand the structure of your services with Verizon. Verizon offers a variety of bundles that can combine internet and TV subscriptions. Recognizing how your specific plan is set up will help you navigate the cancellation effectively.
Key Components of Verizon Services:
- Fios Internet: This high-speed internet option offers various plans with different speeds to meet your needs.
- Verizon TV (Fios TV): Offers a wide range of channels and packages for all kinds of viewing preferences.
- Bundled Services: Sometimes, customers opt for bundled services which combine TV and internet into one bill.
By identifying the specifics of your plan, you can proceed smoothly.
Reasons for Cancelling Verizon TV
There are numerous reasons why someone might want to cancel Verizon TV while keeping the internet:
- Cost Savings: Television entertainment can add a significant charge to your monthly bill.
- Streaming Alternatives: With the rise of streaming platforms like Netflix and Hulu, many find they can get the content they love without the need for traditional cable.
- Simplifying Entertainment: Reducing the number of services can help streamline your entertainment experience.
Strongly consider your reasons, as this can help clarify your priorities during the cancellation process.
The Cancellation Process
Now that you have an understanding of your services and reasons, it’s time to focus on the cancellation process. Follow these steps to ensure you can smoothly cancel your Verizon TV subscription while keeping your internet.
Step 1: Prepare Your Information
Before contacting Verizon to end your TV service, gather all necessary information:
- Your Account Number: This is usually found on your bill or in your Verizon account settings.
- Security Information: Be ready to verify your identity with security questions or account details.
Having this information at hand will facilitate a quicker and easier cancellation process.
Step 2: Contact Verizon
There are several channels to reach out to Verizon, with each offering a different level of efficiency:
Call Customer Support
The most direct way to cancel your Verizon TV service is by calling customer support. The customer service number is typically found on your bill or on the Verizon website. When you call, follow these tips:
- Be Polite and Direct: Start the conversation by stating you would like to cancel your TV service while keeping your internet. This will help the representative assist you more effectively.
- Listen Carefully: As they guide you through the process, make sure to pay attention to their instructions, especially concerning any equipment returns or specific cancellation protocols.
Manage Your Account Online
If you prefer a more personal approach, you can manage your services through the Verizon website or through the My Verizon app. Here’s how:
- Log in to your account.
- Navigate to the “My Plan” section.
- Select the option to manage or change your services.
- Follow the prompts to cancel your Verizon TV subscription.
Keep in mind: While managing your account online is convenient, contacting customer service directly can sometimes yield better results and provide opportunities for last-minute retention deals.
Step 3: Confirm Your Cancellation
After going through the cancellation steps, make sure to receive confirmation. This could be in the form of a confirmation number via email or a verbal confirmation over the phone. Keep this information safe, as it may be essential if you encounter any billing disputes in the future.
Keeping Your Internet Service
One of the primary concerns when canceling Verizon TV is ensuring that your internet service remains active. While cancelling your TV package, it’s crucial to communicate clearly that you wish to maintain your internet. Here are a few additional tips to follow during this process:
Review Your Internet Plan
Understand your current internet plan and whether you want to keep it the same. You might be able to switch to a different plan depending on your needs and budget. Discuss this with your customer service representative during your call.
Consider Disconnect Fees
Depending on your contract, there may be disconnect fees or penalties associated with removing TV service. Always inquire about any fees upfront so there are no surprises when your final bill arrives.
Returning Equipment
If you have equipment leased from Verizon, such as a set-top box or DVR, returning these promptly will help you avoid any unreturned equipment fees. Here’s a quick guide on how to return your equipment:
- Locate your nearest Verizon store or use a prepaid return label if available.
- Safely package your equipment to avoid damage during shipment or transport.
- Request a receipt or tracking number when returning the items.
Exploring Alternative Television Options
Once you’ve successfully canceled your Verizon TV, you might be wondering about alternative ways to enjoy entertainment:
Streaming Services
The most popular choice for many people is subscribing to streaming services. Some popular options include:
- Netflix: Offers a vast library of movies and TV shows.
- Hulu: Features current TV episodes and exclusive content.
- Amazon Prime Video: Offers a mix of movies, TV shows, and original programming.
Consider what type of content you watch most frequently to choose the best option.
Live TV Streaming Services
If you prefer live television, there are several services to consider:
- YouTube TV: Provides access to a variety of live channels.
- Hulu + Live TV: Combines streaming Hulu content with live television.
- Sling TV: Offers customizable channel packages that can fit different budgets.
Explore the features of these services to see which aligns best with your viewing preferences.
Evaluating Your Experience
After completing the cancellation process, take time to reflect on your experience. Comparing the benefits and costs of your prior services to your current situation can help clarify your decision and set your expectations for future entertainment needs.
Additionally, it’s important to monitor your internet bill for any discrepancies after canceling your TV service. This will ensure that your internet service remains uninterrupted and that you are only paying for what you want.
Conclusion
Cancelling Verizon TV while keeping your internet service is a manageable process if you follow the right steps. With a clear understanding of your account and a focus on effective communication with Verizon, you can easily navigate your cancellation. Transitioning to internet-only services may even lead you to discover new viewing avenues that better suit your lifestyle and budget.
In a rapidly evolving entertainment landscape dominated by internet options, making a change from traditional TV services to streaming can enhance your viewing experience while saving you money. Remember, do thorough research on alternative services and keep track of your bills to ensure a smooth transition. Happy streaming!
What steps do I need to take to cancel Verizon TV while keeping my internet service?
To cancel your Verizon TV service while retaining your internet, you should first log into your Verizon account online or use the My Verizon app. From there, navigate to your services section, where you’ll find your current TV package listed. You can either call customer support directly or opt for online chat assistance to initiate the cancellation process.
Once you’ve initiated the cancellation, confirm your intent to keep your internet service active. Verizon may ask you about the reasons for canceling your TV service. Be prepared for this conversation, as they may try to offer you bundle discounts or alternative packages. After confirming your cancellation, ensure that you review any changes to your billing to reflect the update in your services.
Will I incur any fees for canceling my Verizon TV service?
When canceling your Verizon TV service, it’s essential to check if you’re subject to early termination fees. Typically, if you are still within a promotional period or a contract term for your TV service, there may be fees involved. It’s advisable to consult your service agreement for specific details regarding any penalties you may face upon termination.
If you are out of contract or your service period has ended, you likely won’t face any cancellation fees. However, it’s always a good practice to contact customer support for the most accurate and up-to-date information regarding your account and any applicable fees based on your specific situation.
Can I keep my Verizon internet speed and plan after canceling TV?
Absolutely, when you cancel your Verizon TV service, you can retain your current internet speed and plan. Your internet services are billed separately, so the cancellation of one does not inherently change the other. Verizon allows customers to customize their home services according to their needs, meaning you can continue enjoying the same fast internet connection.
However, it’s a good idea to confirm with Verizon that your internet plan will remain unchanged after the cancellation process. During your communication with customer service, express your desire to maintain your current internet speed and inquire about any available offers that might enhance your internet plan following the cancellation of your TV service.
What will happen to my DVR recordings when I cancel Verizon TV?
When you cancel your Verizon TV service, your DVR recordings will typically be deleted as part of the service termination. The recordings stored on your DVR are linked to your TV account, and once that account is closed, all recorded content will no longer be accessible. Therefore, it’s advisable to review your saved programming and, if possible, watch or transfer anything important before finalizing your cancellation.
If there are specific recordings you want to save, consider alternative methods, such as using external recording devices or transferring content to another medium, depending on the type of recordings and devices you have. It’s crucial to act before the cancellation is completed to avoid losing any cherished shows or movies stored in your DVR.
Will my billing change immediately after I cancel my TV service?
Following the cancellation of your Verizon TV service, you should see changes reflected in your monthly billing cycle. While the final bill may include any prorated charges or fees related to the cancellation, your future bills will generally reflect only your internet service. It’s important to review these charges closely to ensure accuracy and to confirm the adjustment to your billing.
To avoid surprises, Verizon usually sends a confirmation email or notification regarding your cancellation and any changes to your billing. It is wise to keep an eye on your account statement for the first few months after the cancellation to ensure that you are only being charged for the services you are actively using.
Are there alternative TV options I can consider through Verizon after canceling the traditional service?
Yes, upon cancellation of your traditional Verizon TV service, you can explore several alternative TV options offered by Verizon. Verizon provides streaming services such as Fios TV One and other wireless streaming options that can deliver your favorite shows and channels without the complexities of a cable package. These alternatives might also be more cost-effective for your entertainment needs.
Additionally, consider looking into third-party streaming services that can complement your internet service. Platforms like Hulu, Netflix, or Amazon Prime Video can provide vast libraries of on-demand content, and pairing these services with your Verizon internet can create a tailored viewing experience. Always review the various offerings and channels to determine what best suits your viewing preferences and budget.